Title: Deputy General Manager
Report to: General Manager
Commitment: Full time
Job Summary: The Deputy General Manager (DGM) is a senior executive and strategic partner to the General Manager. This role is a key driver of operational excellence and is directly responsible for guiding and overseeing the strategic and operational functions of the critical departments: Human Resources and Administration, Security, and Procurement. This role is crucial for setting departmental performance goals and KPIs aligned with company strategy, managing operational planning and budgeting, and ensuring all departmental Standard Operating Procedures (SOPs) are up-to-date and effectively implemented. The DGM fosters a positive work environment while protecting company assets and personnel through a data-driven approach to management and continuous improvement.
Duties and Responsibilities:
Human Resources:
- Develop and execute HR strategies aligned with overall business goals, including talent acquisition, retention, and succession planning.
- Lead the entire recruitment and selection process, from sourcing to onboarding. Oversee and manage the annual performance appraisal system and conduct regular salary and performance reviews.
- Serve as a key liaison between management and employees, effectively addressing grievances, demands, and other issues to maintain a positive and productive working environment.
- Ensure the company’s full compliance with all labor laws and regulations, particularly those from the Ministry of Labor and Vocational Training (MoLVT).
- Design, implement, and monitor training and development programs to support current and future business needs.
- Maintain and update organizational charts and employee directories.
- Lead and guide key company events, such as monthly meetings, annual staff trips, and strategic planning sessions, including KPI development.
Administration:
- Lead and supervise all administrative activities, ensuring a smooth and efficient workflow for internal operations and team requests. This includes overseeing the payment processes and managing company resources such as utilities, assets, GIA Panha, stationery, and ensure the proper surprise snack arrangement for tenants.
- Supervise the maintenance and management of all company staff office facilities, ensuring a safe, clean, and functional work environment.
- Take charge of implementing key corporate social responsibility (CSR) projects and other special initiatives, such as the GIA Donations and GIA Panha projects.
- Ensure the company’s full compliance with government regulations and all legal documentation requirements.
Security:
- Lead the development and implementation of comprehensive security policies, protocols, and standard operating procedures (SOPs).
- Oversee all daily security and safety operations. This includes supervising and training security personnel (including CCTV controllers, supervisors, and guards) to protect company assets, buildings, and personnel.
- Conduct regular security risk assessments and develop robust risk mitigation strategies.
- Lead the company’s crisis response team in the event of an incident or emergency.
Procurement:
- Develop, plan, and execute a strategic procurement plan to meet business needs and support long-term objectives. This includes identifying and vetting new and alternative suppliers to enhance value and mitigate supply chain risks.
- Lead the evaluation, selection, and ongoing performance management of all suppliers based on rigorous criteria for quality, price, and reliability.
- Drive negotiations for major contracts to secure favorable terms, pricing, and service level agreements.
- Ensure all procurement activities comply with company policies, procedures, ethical standards, and budget constraints.
- Prepare and present detailed weekly, monthly, and quarterly reports on purchasing activities and spending analytics.
- Analyze data to identify opportunities for cost savings, efficiency gains, and process improvements.
Qualifications:
- Master’s degree in Business Administration, Management, or a related field.
- Minimum of 10 years of progressive experience in a senior management role, with at least 5 years of direct experience overseeing multiple departments.
- Proven experience in Human Resources, Administration, or Procurement is essential.
- Demonstrated leadership in cross-departmental roles with diverse teams.
- Hold strong personal disciplines, especially in relation to the core values of the company including: Trustworthy, Responsibility, Unity, Speed and Tenacity.
- Strong financial acumen, organizational skills, and a service-oriented mindset.
- Excellent communication skills in English; Khmer language is a plus.
Key Competencies
- Strategic Leadership: Ability to provide clear direction, set a compelling vision, and inspire a diverse team to achieve departmental and company goals.
- Decision-Making: Exceptional analytical and problem-solving skills with a data-driven approach to making critical decisions.
- Negotiation & Communication: Superior negotiation skills with a track record of securing favorable outcomes. Excellent communication skills, both written and verbal, to effectively interact with staff, executives, and external stakeholders.
- Discretion & Professionalism: The ability to handle all confidential matters with the utmost discretion and professionalism.
